As an eCommerce store owner, you must choose your business’s best fulfillment service provider. Fulfillment centers can help you to increase your revenue and stay competitive in the market. But how do you know which company would work best for your newly started online store? You have to consider several factors before choosing a fulfillment service provider.
Set Your Fulfillment Expectations Based on Your Target Market
As an online store owner, you need to be aware of the needs and expectations of your target market before choosing an e-commerce fulfillment company. By doing this, you can set your fulfillment expectations based on their needs and expectations.
You should consider your target market and how they would like to receive their products. Statistics show that around 51% of online shoppers between 18 to 34 expect same-day delivery. It indicates that if you target young people, they will want their items delivered quickly and easily.
However, the scenario can be different when targeting older people. For example, they may prefer having their items shipped by mail or courier instead of sending them directly to their home.
You should also consider the size of your product. If you are shipping small and lightweight products, it would be wise to choose an eCommerce fulfillment company that can deliver them by mail. This way, you will not have to worry about expensive shipping costs.
Choose a Fulfillment Center That Is Close to Your Target Market
When choosing the ideal fulfillment center for your newly started online store, you should consider how far away the fulfillment center is from your target market. You want to minimize shipping costs and delivery times.
You also want to maximize customer satisfaction by ensuring that orders are professionally delivered on time. Delivery on the promised time is crucial because around 39% of online customers will not give you a second chance if they experience a delayed delivery experience. It means choosing a company that has excellent customer service and can provide tracking information for each order.
Finally, you need to consider the risks associated with using an out-of-state fulfillment center. In addition to having higher shipping costs than local fulfillment centers, there’s also the risk of lost packages or returned items.
Choose a Fulfillment Service Provider With Experience in Related Products
You should look for one that has experience in related products when choosing a fulfillment service provider. Related products are products that are similar to those sold on your site. For example, if your store sells kitchen appliances, related products include cookware, utensils, and other kitchen accessories.
If the company has no experience handling related products, it may not know how to handle them properly at every stage of the process. Lesser or no experience in handling related products may increase the risk of returns and refunds. According to a Statista survey, damaged or faulty goods were the main reason for online purchase returns, contributing around 30%.
Choose a Fulfillment Service Provider Whose Rates Are Within Your Budget
When you are choosing a fulfillment company, make sure that you are getting a good deal. It means not being overcharged or undercharged. If your fulfillment company charges too much for their services, it’s better to go with another service provider who charges less but offers the same quality of service.
Choose a fulfillment company that offers excellent customer support and logistics solutions, even if it is costlier. Conversely, choosing a company charging too little for their services and offering low-quality services can cost you dearly on your business.
There are many choices of fulfillment service providers on the market. It can be hard to determine which is the best for your business.
Check if the Fulfillment Company Reports to You in Real Time
You must be able to keep track of your orders and the status of each one. The best fulfillment companies will provide a system so you can check on your order status at all times. It means that they should produce real-time reports that allow you to access them from any location.
Choose a Company That Has an Excellent Reputation
Choosing an eCommerce fulfillment company is like choosing your child’s kindergarten teacher. First, you want to find a company that has an excellent reputation. Of course, it can be easier said than done, but it’s worth the time and effort invested in making sure you choose a fulfillment company with a good reputation.
Reputation is built over time and reflects a company or person’s success in business, personal relationships, and other areas of life. As such, it’s more than just the number of complaints filed against them or positive reviews from their past customers. It also means looking at their payment history and how long they’ve been in business.
The best way to find out if an eCommerce fulfillment service has good customer service is by asking for references from previous clients. If possible, speak directly with some past customers so you can hear what their experiences were while dealing with this particular company.
There won’t be any surprises later when something goes wrong or breaks down during shipment, etc.
Don’t Sign With the First Company You Come Across
Take time to find out which one is right for your needs. Don’t sign with the first company you come across. You should first get a good understanding of the best eCommerce fulfillment service for your business. Then, you can ask yourself questions about your business and its goals.
You also need to see if the company offers services that suit your needs and fit your brand’s image. For example, you may want a more professional-looking warehouse and staff if you have a luxury product. Whereas, if you produce relatively cheap products, it doesn’t matter much where they come from or how professional their team looks.
The Fulfillment Company Must be Compatible With Your Business
You need to consider several factors to choose an ideal eCommerce fulfillment company. One of the most important considerations is whether the company’s services are compatible with your business. It means that it should be able to handle all aspects of warehousing, shipping, and returns for any orders from your online store.
Additionally, a good eCommerce fulfillment service provider should be able to ship items quickly and easily to not slow down operations. They should have extensive knowledge about how best to use their resources. The optimal use of resources will maximize efficiency while minimizing costs associated with running an operation.
You won’t have to sacrifice quality control standards or profitability if you choose the ideal eCommerce fulfillment service provider.
It is important to remember that many eCommerce fulfillment companies are out there, but not all of them will be the right fit for your business. You need to make sure that you choose a company with an excellent reputation and can provide the services you need at a price that fits your budget.