Tons of certifications and courses are available in the IT sector. People undergo different training sessions to achieve certificates. From being a scrum manager to the ITIL practitioner, certifications have become a medium for the desired job. The ITIL is in buzz nowadays. AXELOS owns the ITIL. It is a collaboration of the UK Cabinet Office and Capita. AXELOS issues license to organizations which allows them to use the ITIL intellectual property legally. If you want to implement ITIL internally in your organization, the license is not mandatory.
The ITIL has five stages-Continual Service Improvement, Service Transition, Service Operation, Service Strategy, and Service Design. All of these stages are responsible for the formation of ITIL lifecycle.
The ITIL is grounded on a set of books with each book unveiling new IT practices. Presently, the ITIL has become the most preferred IT architecture in the world with tech giants implementing it across their organizations.
The ITIL certification rectifies that the candidate has mastered the selection, planning, delivery and maintenance of IT services. This certification is gaining traction worldwide with the increase in the demand for ITIL certified professionals, and candidates are hopping on the ITIL V3 foundation course to kickstart their careers.
Preparing for the ITIL certification can be hard if you are inexperienced in it. You have to plow through ITIL concepts, syllabus, scope, etc., to know what ITIL is all about. Do you need it or not? How can it make difference in your career? If you are a good observer, it can be an added advantage as you will not face difficulty in understanding the phrasing of questions.
Let’s get down to seven tips this post reveals and prepare ourselves for the ITIL certification.
# Practice Makes Perfect
APMG offers a ton of samples papers containing questions from all sections. Each question is explained with an answer at the end. In case you have been coached by an Accredited Training Provider, make sure you ask for sample papers from your tutor. If self-study is what you prefer, go to APMG’s official ITIL site to download your sample paper.
The APMG always offers answer key and a set of answer rationales with every sample. Sometimes, ITIL training providers do not bother to provide answer rationales. Neglecting answer rationales may prevent you get significantly important information regarding-
Why each answer on the sample exam is right?
How you can find answers in the Core ITIL Publications?
What part of the exam syllabus is being tested with that particular question?
# Take your time to understand the material
Questions can be tricky and, therefore, you have to be smarter while reading them. Sometimes, questions are just tweaked a bit to confuse the candidate and test their presence of mind. Chances are you might have solved the same question during practice.
The key is to keep an eye on the structure of the question. What is being asked? This will not let you miss you out on anything. You may even confront some question having negative phrasing like which of the following does not represent a lifecycle phase?
Be prepared for every type of question.
# Learn your keywords
Most of the ITIL concepts are full of keywords. Memorizing these keywords can march you in the right direction while helping you in solving complex questions. For example, if the word negotiate is mentioned, the term service level management would be there.
The service management ecosystem encompasses other keywords like Service Level Agreements, Operational Level Agreements, Underpinning Contracts. The terms transparent and unbiased represent Governance.
SACM-related tools and service asset configuration management process are used for the term relationships. Configuration items assets talk about configuration items in relationships. The configuration management system is a term responsible for driving different types of relationships among varying data types.
Having these keywords at fingertips acknowledge to you the section the question is being asked from.
# Clarity of Abbreviations and Concepts
Going for the ITIL Certification is not easy as it involves lots of technical terms, phrases, and abbreviations. Abbreviations are short forms of detailed concepts.
When there is a question related to an abbreviation, phrases, and terms, you may get stuck there due to confusion.
Consider the following points to tackle abbreviations.
1. If the question has an angle of customer service, the abbreviation could be related to compliance, management, etc.
2. The word negotiates many abbreviations that cover service level management. SLAs, OLAs, UCs, etc., are some of the abbreviations that you might need to answer in the paper.
You can think of keywords if you get stuck somewhere. For example, the relationship is the keyword for SACM- Service Asset and Configuration Management.”
# Go through ITIL modules
The ITIL encompasses different capability modules that are important to acknowledge. If you are at the intermediate level of ITIL, you are likely to go through each module, but it is recommended that you should have the basic at the foundation level. You need to have a strong command of ITIL basics while understanding the ITIL lifecycle. This will boost your confidence, and you will definitely be able to score high.
# Set an alert for updates
Candidates are likely to get nervous during the exam. Maybe some become pensive due to a lack of confidence. If you are not able to score well in sample papers, you really need to dive deep into concepts.
The ITIL sector is budding and frequent updates make it dynamic. Make sure you surf online and go through relevant ITIL blogs to know what new is popping. Not only will this generate a sense of confidence, but you will also be able to score better.
# ITIL only
If you are one of those candidates that answer in accordance to current organization standards, you are likely to put an ax on your feet. Focusing only on the ITIL while preparing for the foundation level exam can help you clear in the first attempt. You need to know here is that the ITIL exam focusses on current trends, achievements, plans, and goals for the IT sector rather ITIL ideas for any organization.
What you need to take care of?
The fervor for ITIL is worth considering. Though you may find the ITIL exam challenging, it is not impossible to crack it. You have to be all ears for exam updates and syllabus topics. Experienced tutor, adequate preparation, regular practice are some of the important factors to prepare in the best way.
A ton of organizations offers ITIL Training and courses that provide useful insights regarding the latest IT trends. Make sure you check their websites, students’ experiences, durations, fee structure, and testimonials before deciding.
Take help from only experienced tutors who are aware of ITIL technicalities. The cost of the ITIL certification depends on the organization you are planning to take coaching from. Usually, it costs around 250 dollars.
The ITIL has a good scope in the future. It extends your capabilities in the ITSM, and you will be able to automate standard tasks across your organization in the right way. You can upgrade your IT architecture and boost productivity to a great extent. I hope this post helps you perform better in the exam.